FAQ


Everything you need to know – Wardrobe by Rebecca


Welcome to Wardrobe by Rebecca – your go-to for curated, luxury resale and wardrobe detoxing. Here’s everything you need to know about how we work, our services, and our membership benefits.

GENERAL QUESTIONS

 

What is Wardrobe by Rebecca?

Wardrobe by Rebecca is a luxury wardrobe detox and resale service designed to help you declutter, organise, and resell your pre-loved luxury items. Whether you’re looking to refresh your wardrobe, make space for new pieces, or sell designer items with ease, we’ve got you covered.

We are also a curated platform offering luxury designer items at amazing prices. Each piece is one-of-one, making your purchase truly unique. We release new drops monthly, with exclusive early access granted to our members, ensuring you never miss out on rare and coveted finds.

Who is a good candidate for Wardrobe by Rebecca?

Wardrobe by Rebecca is perfect for anyone who values quality, luxury, and sustainability. If you have a wardrobe filled with designer items you no longer wear, want to declutter and reorganize your space, or simply love discovering unique luxury pieces at amazing prices, you’re an ideal candidate. We especially cater to those who appreciate convenience, discretion, and a personalized approach to managing and refreshing their wardrobes.

SELLING WITH US


How does the resale process work?
 1. Wardrobe Detox (Optional) – If you need help sorting through your wardrobe, we’ll assist you in deciding what to keep, sell, and donate.
2. Consignment – We take care of listing, pricing, and selling your items.
 3. Payout – Once your items sell, you’ll receive your earnings minus our commission along with a monthly breakdown. 

Which brands do you accept?

We focus on premium and luxury brands such as Chanel, Ganni, Hermès, Prada, Alaïa, The Frankie Shop, Miu Miu, and more. If you’re unsure whether we accept a brand, feel free to ask!

How do I send my items?

After approval following a call with Rebecca, you can ship your items to us or arrange a drop-off if you’re local. 

What commission do you charge?
30% for items below the resale value of £5K
15% for individual items above the value of £5K

Please note we charge a minimum of £15 per items incase they don’t reach a resale value of over £50.
MEMBERSHIP & EARLY ACCESS

What is the Wardrobe by Rebecca Membership?

Wardrobe by Rebecca offers three membership tiers designed to give you exclusive perks and early access to luxury fashion:

- Early access (£9.99/month): Perfect for fashion enthusiasts seeking early access and special discounts.

- VIP (£29/month): Ideal for frequent shoppers, offering enhanced perks like priority invitations and VIP extras.

- Platinum (£69/month): Tailored for our regular clients who get frequent use of our wardrobe detox service and those who enjoy having seasonal wardrobe change arounds, delivering maximum benefits including substantial discounts on wardrobe detox services, personalised styling services, and ultimate VIP treatment.

All memberships provide early access to monthly drops, priority event invitations, and exclusive offers. 


How do I sign up for a membership?

You can apply for membership directly through our website, and your application will be carefully reviewed. Memberships are limited and exclusive to ensure our members receive a premium experience. Should your application be successful, you will be notified and provided with a link to purchase your chosen membership. Your membership will renew automatically each month.


Can I cancel my membership?

Yes, you can cancel anytime just simply message us through the contact form on our website. Your membership will remain active until the end of your billing cycle. Refunds are not provided for partial months.

BUYING FROM OUR DROPS


How do the monthly drops work?
• We release over 100 one-of-a-kind luxury pieces once a month.
 • Members get 48-hour early access to shop before the public.
• Everything is one-of-a-kind – once it’s gone, it’s gone!

Do you offer returns?

All sales are final. As our items are pre-loved, we provide detailed descriptions and clear images so you know exactly what you’re purchasing. Our pricing model is designed so that you can resell your items tomorrow and recoup the same value. We do this to promote more mindful shopping, encourage wardrobe recycling, and support a one-in, one-out approach to curating your closet.


How do I get notified about new drops?

Sign up for our newsletter or become a member to get first dibs!

POP-UP EVENTS


Do you host in-person events?

Yes! We hold exclusive pop-up events every 1-2 months, where you can:
• Shop in person
• Meet other fashion lovers
• Receive VIP goody bags (members only)

How do I get invited?

Members get priority invitations to all events. Non-members can attend if space allows.

WARDROBE DETOX SERVICE


What is a wardrobe detox?

A wardrobe detox is a personal styling and organization service where Rebecca helps you:
• Declutter your wardrobe
 • Curate a wardrobe that reflects your style
• Sell luxury items effortlessly

How much does it cost?

The cost depends on the size of your wardrobe and level of service needed. Rebecca will give you a price estimate following your consuLtation. As a VIP member, you get £100 off your detox and platinum members get £150 off monthly. 

GET IN TOUCH


Still have questions? We’d love to help!

Drop us an email at hello@wardrobebyrebecca.com 

Join the Wardrobe by Rebecca community today and take the stress out of luxury fashion!